Support

Write to us and a person reads it. There is no ticket system and no bot.

What to include

Any of this helps, and none of it is required:

• What you were doing, and which screen you were on.
• What you expected, and what happened instead.
• Roughly when it happened, with the time zone.
• Your iPhone model and your iOS version.
• The Caravan version, printed at the bottom of Profile, then Settings.
• A screenshot, if it shows the problem.

Never send us your password. Nobody from Caravan will ask you for it.

When you will hear back

Caravan is a small project, so a reply usually takes a day or two, and longer over a weekend. If something is broken for a trip that is happening now, say so in the subject line and it goes to the top.

Questions people ask

How do invites and codes work?

Every trip has a six character code, and the organizer can share it as a link or read it out. Tapping the link on an iPhone that has Caravan opens the trip straight away. Without the app, the link shows the code, which you type into Join a trip once you have Caravan. An organizer can rotate the code from trip settings, which retires the old one immediately, so a code you were given a while ago may no longer work. Ask for a fresh one.

Why does my flight show a status?

When you add a flight with an airline and a flight number, Caravan looks that flight up with a flight data provider every few minutes and shows what it says: scheduled, delayed with the new time, landed, or cancelled. That is the provider’s view rather than the airline’s own system, so it can lag or be wrong, and your airline is the authority. If a status looks wrong, check the flight number and the date on the leg first, because a wrong number matches a different aircraft.

How does screenshot import work, and what does it send?

You pick a screenshot of a booking from your photo library, and Caravan sends that image to Anthropic’s API through Caravan’s own server, which reads the travel details out of it and hands them back. You see what it found and can fix anything before it is saved. Caravan does not keep the image, never opens the camera, and only ever sees the photo you pick.

How do I delete my account?

Profile, then Settings, then Delete account. It is permanent and there is no undo. Your profile, your travel plans and your notification settings are removed, and your sign-in goes with them. A trip you organize is handed to the member who joined first so the rest of the group keeps it, or deleted if you were the only one on it.

How do I change the text size?

Caravan follows the text size set for the whole phone. Open the iOS Settings app, then Display and Brightness, then Text Size. For the larger sizes use Settings, then Accessibility, then Display and Text Size, then Larger Text. Caravan is built to work at every one of them, so if a screen clips or overlaps at a larger size, that is a bug worth telling us about.